I’d like to do a small rant about customer service.  I think you know how crazy frustrated I get with YouTube and the fact that sometimes a video that I upload does not show up in the list of videos for almost two days.  Other times, they appear immediately.  I can’t find anyone who can tell me why, or how to fix this, and it’s really been an issue for me.  Imagine my surprise when I got a note from YouTube saying they wanted me to participate in a survey about how they could improve their processes?  I was thrilled.  I immediately stopped everything so I could participate in the survey and give them my two cents. Wait, we better find out where that phrase originated from before we go on.

From Quora:  There’s an episode in the Bible in which Jesus praises a poor woman for giving her only two pennies to the Church, amidst a crowd of people giving much larger amounts. Her two cents was more meaningful, valuable to her and therefore to Jesus, than the fortunes which were only small portions of larger fortunes being given by others.

Thus, “my two cents” is the relative value of one’s own opinion in a conversation- it means literally everything to the one giving it, but its value to others may be dubious.

Great information, now back to the story.

 The first question asked to describe what type of YouTuber I am.  For example, a comedian, a gamer, a vlogger, etc.  I chose the closest I could find to arts/crafts and clicked the “next” button to get to the next question.  It immediately came back with something like “thanks so much for participating in our survey, we have enough feedback from this category of YouTubers.”  Geez, that was helpful.  I think maybe YouTube just gave me their two cents worth.

The second part of my rant pertains to the opening segment of my videos.  I am sure if you watch any of them, you are also frustrating by the fact that you rarely hear me say “Hi, it’s Sandy Parker, and welcome to Crafting for Almost Everyone.”  Sometimes you’ll hear a portion of it, sometimes nothing,  and rarely, you’ll hear all of it  Rich bought this “great state-of-the-art” software program specifically for creating videos.  You’d think that it would be able to capture both the opening video and audio instead of just capturing the video.  Rich has tried everything to correct the problem, including buying a new desktop computer.  He’s watched videos on how to use it and read the information they provided.  As a last resort, he called their technical support.  They asked him a bunch of questions and they had no idea how to correct the problem.  They told him it must be his computer.  And that was their two cents, priceless!

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