Sometimes I’m really happy when I recommend a product.  For instance, I was told the Easy Action scissors by Fiskars were the greatest scissors for people with arthritis.  I bought a pair and absolutely loved them.  Then I tried to cut a piece of fleece and now they won’t cut anything.  Since I recommended them I was pretty concerned with the lack of quality control so I contacted the company.  They didn’t respond to emails at all, but one telephone call and they are mailing me a new pair of scissors. No proof of purchase required.  Pretty great customer service.

I also have recommended their paper trimmers which I use almost exclusively.  I originally bought the smaller paper trimmer not thinking I would need to cut 12″ paper when I am basically a card maker.  I wish I had really thought it through better because in the end, I bought the 12″ trimmer as well.  The only difference was that I kept having problems with my paper getting a rough edge when I cut it.  I changed the blade, I cleaned the little gully, and it still kept happening.  One call to Fiskars and they immediately told me my wire was the problem and they would send me a new one.  Not only that, but they wondered how many blades had I destroyed and I told them two.  Within a couple of weeks I had a pair of blades and the piece of the trimmer that needed to be replaced.

I realize that everything you buy is subject to quality control and expect to have some issues along the way.  The thing that really solidifies my status as a customer is exceptional customer service.  It is so rare today to find a company that stands behind their merchandise and does it without making you jump through hoops.  Fiskars has really earned my business and I’ll continue to recommend their products when appropriate.

 

 

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